1. Parties to the Agreement.
This Agreement is concluded between the Internet service for the exchange of title units, hereinafter referred to as the “Contractor”, on the one hand, and the Customer who has used the services of the Contractor, on the other hand.
2. List of Terms.
2.1. Exchange of title units is an automated Internet service product provided by the Contractor based on these rules.
2.2. Customer is an individual who agrees with the terms of the Contractor and joins this Agreement.
2.3. Title unit is a conventional unit of the payment systеm corresponding to the settlements of electronic systems and designating the scope of rights corresponding to the agreement of the electronic payment systеm and its Customer.
2.4. Application is information that the Customer transfers to the Contractor in electronic form, confirming his consent to the terms of use of the service specified in the application.
3. Terms of the Agreement.
The rules are determined on the basis of a public offer arising when the Customer submits an application and is one of the key elements of this agreement. The public offer includes information on the terms of the application provided by the Contractor. An important element of the public offer is the actions taken by the Customer after the application is submitted, indicating his intention to conclude a transaction on the terms offered by the Contractor. The time, date and parameters of the application are set automatically by the Contractor after the application is completed. The Customer must accept the offer within 24 hours after the application is completed. The service agreement comes into force from the moment of receiving the full volume of title units specified in the application from the Customer to the Contractor’s details. Processing of transactions with title units is carried out in accordance with the rules, regulations and format of electronic settlement systems. The agreement is valid for a period starting from the moment of filing the application and ending with termination at the initiative of one of the parties.
4. Subject of the agreement.
Using technical methods, the Contractor undertakes to exchange title units for a commission fee from the Customer, after the said person has submitted an application, and does so by selling the title units to persons wishing to purchase them for an amount not lower than that specified in the application submitted by the Customer. The Contractor undertakes to transfer funds to the details specified by the Customer. If the exchange results in profit, it remains in the Contractor’s account as additional income and a bonus for providing commission services.
5. In addition.
5.1. If the Contractor’s account receives an amount different from that specified in the application, the Contractor makes a recalculation corresponding to the actual receipt of title units.
5.2. If the title units are not sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has the right to demand termination of the agreement and cancel its application, returning the title units to its account in full. The application for termination of the agreement and return of the title units is executed by the Contractor if the funds have not yet been transferred to the specified details of the Customer. In case of unilateral cancellation of the agreement by the Customer, the return of the electronic currency is made within 24 hours from the moment of receipt of the request for termination of the agreement minus the commission for sending funds and an additional commission of the Contractor in the amount of 5% (but not more than 50 dollars in equivalent) of the amount specified in the application. If delays in return arose not due to the fault of the Contractor, it shall not be liable for them. 5.3. If the title units are not received from the Customer to the Contractor’s account within the specified period from the moment the application is submitted by the Customer, the agreement between the parties is terminated by the Contractor, since the agreement does not come into effect. The Customer may not be notified of this. If the title units are received at the Contractor’s details after the specified period, such funds are transferred back to the Customer’s account, and all commission expenses associated with the transfer are deducted from these funds.
5.4. If there is a delay in transferring funds to the details specified by the Customer due to the fault of the settlement systеm, the Contractor shall not be liable for damages arising from the long receipt of funds. In this case, the Customer must agree that all claims will be made to the settlement systеm, and the Contractor provides its assistance to the extent of its capabilities and within the framework of the law.
5.5. In the event of detection of counterfeit communication flows or impact with the purpose of worsening the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are subject to recalculation in accordance with the current agreement. If the Customer does not agree with the recalculation, he has the right to terminate the agreement, and the title units will be sent to the details specified by the Customer.5.6. In case of using the Contractor’s services, the Customer fully agrees that the Contractor bears limited liability corresponding to the framework of these rules for the received title units, and does not provide additional guarantees to the Customer, and does not bear additional liability to him. Accordingly, the Customer does not bear additional liability to the Contractor.
5.7. The Customer undertakes to comply with the standards corresponding to the legislation, as well as not to forge communication flows and not to create obstacles to the normal operation of the Contractor’s software code.
5.8. The Contractor is not liable for damage and consequences in case of an erroneous transfer of electronic currency, if the Customer specified incorrect details when submitting the application.
5.9. The Contractor is not liable for changes in the risk assessment (AML Risk Score) of client wallets after the exchanges are made.
6. Warranty period.
Within 24 hours after the exchange of title units, the Contractor provides a guarantee for its services, unless other time frames are established.
7. Unforeseen circumstances.
If circumstances arise during the processing of the client’s application that prevent the contractor from fulfilling the terms of the agreement, the deadlines for fulfilling the application are postponed for a period corresponding to the duration of the force majeure circumstances. The contractor is not liable for violation of the deadlines.
8. Agreement form.
Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal significance, executed in writing.
9. Working with cards from England, Germany and the USA.
For cardholders from England, Germany and the USA, the term for transferring title units is extended for an indefinite period necessary for a full verification of the cardholder’s data. During this period, funds are not subject to any transactions and are retained in full on the contractor’s account.
10. Claims and disputes.
Claims under this agreement are accepted by the Contractor in the form of an e-mail in which the Customer indicates the essence of the claim. This letter is sent to the Contractor’s details specified on the website.
11. Carrying out exchange transactions.
11.1. It is prohibited to use the Contractor’s services for illegal transfers and fraudulent activities. When concluding an agreement, the Customer undertakes to comply with these requirements and bear criminal liability in case of fraud, as provided by law.
11.2. If it is impossible to automatically fulfill the application due to circumstances beyond the control of the Contractor, such as lack of communication, insufficient funds or erroneous data of the Customer, the funds are credited to the account within the next 24 hours or returned to the Customer’s details minus the commission.
11.3. The Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, the administration of settlement systems and victims of fraud proven by the courts.
11.4. The Customer is obliged to provide all documents proving his identity in case of suspicion of fraud and money laundering.
11.5. The Customer undertakes not to interfere with the Contractor’s work or damage its software and hardware, and to provide accurate information to fulfill all the terms of the agreement.
11.6. A cross-deposit in the blockchain network is a deposit of one cryptocurrency to a wallet address intended for receiving another cryptocurrency with an incorrect special identifier or without it. The return of such deposits is a complex and time-consuming process.
Not all such deposits are subject to return, and the degree of complexity, risk and time costs depends on which cryptocurrency was mistakenly sent and to which address. The Contractor has adopted a policy for determining the cost and procedure for returning a cross-deposit, which includes the following points:
1. The Contractor returns only those cross-deposits, the amount of which at the time of the transaction exceeds the equivalent of 100 USDT and the age of the transaction is no more than 30 days.
2. The return period is up to 40 days.
3. The Customer pays a fee for the return actions in the amount of 30% of the return amount, minimum 30 USDT.
The Customer must provide screenshots and videos (send to email: [email protected]), which show the sending site (program) and the transaction in the history (with details).
The Contractor does everything possible to quickly resolve the problem and counts on patience and understanding from the Customer.
Deposits that do not fall under the above categories are ignored, cannot be returned to the sender and are considered a donation in favor of the Contractor and the service partners.11.7. Cryptocurrency payments less than the minimum deposit are ignored and cannot be returned to the sender, since these funds are not credited to the Contractor’s balance. The minimum exchange (deposit) amounts can be found on the exchange direction page. This measure is forced, since a large flow of incoming microtransactions disrupts the operation of the hot wallets used, preventing the prompt formation of transactions. This is a technological feature of the cryptocurrency protocol. Any payments less than the minimum are considered a donation to the Contractor and the service partners.
12. Disclaimer of obligations.
12.1. The Contractor has the right to refuse to conclude an agreement and fulfill an application without explanation if the service may incur losses on this transaction or there is a suspicion of fraud on the part of the customer. This rule applies to all clients.
12.2. The Contractor makes transfers to the client’s accounts through various payment systems at the Contractor’s choice (Qiwi, Yandex Money, WebMoney and others). If the Contractor’s accounts are blocked when attempting to transfer funds to the client’s accounts that are blacklisted by the payment systеm, the Contractor will not incur any losses. The losses are borne entirely by the client, and he will be denied further service.
12.3. The Contractor has the right to recalculate the exchange rate upon request if its change is more than 1% over a short period of time (less than 5 hours), unless otherwise specified.
12.4. In the event of technical failures or deliberate interference with the automatic exchange rate adjustment systеm of the Contractor’s service, he has the right to return the funds upon request and cancel the exchange.
13. AML/KYC policy